Shipping Policy

We're committed to delivering your KinderClimb Montessori climbing sets safely and efficiently to your doorstep.

Shipping Options & Rates

Standard Shipping

5-7 business days

FREE

For all orders over $25

Express Shipping

2-3 business days

$19.99

Available for most locations

Processing Time

Each KinderClimb set is carefully handcrafted to order. Our processing times are:

In-Stock Items: 1-2 business days
Made-to-Order Items: 3-5 business days
Custom Orders: 7-10 business days

Processing time does not include shipping time. You'll receive a tracking number once your order ships.

Where We Ship

Domestic Shipping (US)

All 50 states
Washington D.C.
Puerto Rico

International Shipping

Canada (additional fees apply)
United Kingdom
Australia

International shipping rates calculated at checkout

Packaging & Safety

Your KinderClimb set is carefully packaged to ensure it arrives in perfect condition:

Protective Packaging: Each piece is wrapped in eco-friendly protective materials
Secure Boxing: Double-walled cardboard boxes with reinforced corners
Assembly Instructions: Detailed guides and hardware included
Quality Check: Every item inspected before shipping

Special Circumstances

Damaged or Lost Packages

If your package arrives damaged or goes missing, please contact us immediately atsupport@kinderclimb.store. We'll work with the carrier to resolve the issue and ensure you receive your order.

Address Changes

Address changes can only be made before your order ships. Once shipped, we cannot redirect packages. Please double-check your shipping address during checkout.

Holiday Shipping

During peak holiday seasons, processing and shipping times may be extended. We recommend placing orders early to ensure delivery by your desired date.

Questions About Shipping?

Our customer service team is here to help with any shipping questions or concerns.

support@kinderclimb.store