We stand behind the quality of our KinderClimb Montessori climbing sets and want you to be completely satisfied with your purchase.
You have 30 days from the date of delivery to return your KinderClimb set for a full refund. The return window begins when you receive your order, not when it ships.
Returns initiated after 30 days may be subject to a restocking fee or may not be eligible for return.
Email support@kinderclimb.store with your order number and reason for return
We'll provide a Return Authorization (RA) number and return instructions
Package securely and ship to our returns center using provided label
Do not return items without first obtaining a Return Authorization number. Unauthorized returns may be refused or subject to additional fees.
Refunds will be processed to your original payment method:
Defective Items: We provide a prepaid return label
Change of Mind: Customer responsible for return shipping costs
Wrong Item Sent: We cover all return shipping costs
We currently do not offer direct exchanges. If you need a different item, please:
This ensures you receive your new item as quickly as possible while your return is being processed.
Our customer service team is ready to assist you with any questions about returns or refunds.
Response time: Within 24 hours during business days